LOGES
Platform for eServices
at the local level

LOGES - platform for electronic services at local level

Digital transformation is a phrase often used in our society, but it seems necessary to clarify that it doesn’t refer to the implementation of new technology, but rather to the adoption of changes and innovations in the way we conduct business processes. Digital transformation is not a one-time event; it’s a journey that requires constant commitment and resources.

Digitalization of services, as an important component in digital transformation, is a long and complex process that requires coordination between many institutions as well as an improved level of digital education among citizens. The COVID-19 crisis has accelerated the need for digitalization of services and many public institutions, including municipalities.

According to legal obligations and competencies, municipalities provide approximately 140 services from different fields, from municipal services to environment and education. Unfortunately, only a few of them are currently digitalized. In this context, responding to municipalities’ request to provide digital services for their citizens, UNDP has developed a new, more modern software for electronic services at the local level “LoGeS”.

The LoGeS system is based on the strategy for local self-government and supports the concept of rapid municipal development and overall digital transformation of local government in North Macedonia.

LoGeS is software for electronic services at the local level that offers complete digitalization of more than 25 services offered to citizens in 23 municipalities in North Macedonia. With this software:

  • For the first time, 478,000 citizens have the ability to apply for multiple services at the local level via the internet. Services range from inspection complaints to subsidy requests and certificate issuance. With this software, citizens will no longer be obligated to go to municipalities but can apply, pay, and receive the service online at any time.
  • 23 municipalities offer complete digital processing of citizen requests, from application to payment and issuance of final documentation. These municipalities have improved their work processes and have used digitalization for a better overview of task completion, workflow monitoring, and internal organization.
  • Five model municipalities have been formed so far as super-administrators of digital services, called "LoGeS administrators". The super-administrator has privileged access to the service editor and can set handling procedures for all types of predetermined services, but can also implement new ones.
  • The "LoGeS Administrator" municipality becomes a provider for other municipalities of so-called "software-as-a-service" (SaaS).
  • It's important to note that the number of supported municipalities is not technically limited; it depends only on the ICT capacities of the administrator and is regulated by signing an "inter-municipal cooperation agreement". These agreements will ensure budgetary input for the "LoGeS administrator municipality", which is a guarantee for the project's sustainability in the future.

The system meets the latest trends and regulations regarding cybersecurity and data protection.

It is particularly important that the implementation of LoGeS does not require investments in hardware and IT equipment for municipalities, which significantly reduces software maintenance costs.
The sustainability of LoGeS is guaranteed through “inter-municipal cooperation” where a “larger” municipality provides services to other smaller municipalities regarding the administration and complete maintenance of this IT tool. With this innovation:

  • Municipalities jointly optimize financial and human resources needed for digital transformation at the local level.
  • Citizens from "smaller" municipalities are offered the same services as all others .
  • More advanced municipalities have the opportunity to develop a business model for spreading their services to others and to attract new partner municipalities in their "inter-municipal cooperation" regardless of geographical distance.

The platform is designed with very high potential for LoGeS growth, whereby:

  • The number of 25 initial services offered to citizens can easily be doubled or even tripled. In fact, the tendency is that within a few years, all services offered to citizens at the local level will be fully digitalized, whereby LoGeS administrators can implement them themselves and make them available to citizens.
  • The number of 23 municipalities using LoGeS grows every day. The City of Skopje, with UNDP support, is in the process of implementing LoGeS.
  • In September 2024, UNDP received joint support from the Ministry of Local Self-Government (MLSG) and the Ministry of Digital Transformation (MDT) for the continued development of LoGeS into a national platform for electronic services at the local level.
  • According to the dynamics jointly determined with MLSG and MDT, UNDP has committed that by the end of 2026, it will support all municipalities to join LoGeS.
Municipalities interested in joining the LOGES platform should use the following contant form to tell us:

United Nations
Development Programme
North Macedonia